Return & Exchange

Return & Exchange Policy

Cancellations | Returns & Exchanges | Warranty | Resizing

Our commitment to you goes beyond just delivering your order. We offer the following services to ensure a seamless and worry-free shopping experience:

✅ 30-Day Returns & Exchanges
✅ 90-Day Free Resizing
✅ Free Shipping in the U.S. & Canada
✅ 1-Year Free Warranty

If you're not satisfied with your purchase, simply reach out to us within 30 days for a return or exchange. For any concerns, feel free to email us at Roger905536349@163.com. Please note that our return and exchange policy starts from the day you receive your item.

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Cancellations & Returns

We offer a 30-day return and refund policy.

Note: Each of our products is 100% handcrafted with great care to ensure accuracy. Since all items are made-to-order, production begins only after you place your order. This means we incur material and production costs once processing starts. If you cancel outside the free cancellation window, a restocking and craftsmanship fee (varies by product) will apply.

Cancellation Policy

1. Cancelling within 48 hours of purchase:

   • If you cancel within 48 hours, you’ll receive a full refund as production has not fully begun.

2. Cancelling after 48 hours:

   • After 48 hours, production is already in progress. A partial refund will be issued after deducting a restocking and craftsmanship fee. (Expedited orders and shipping fees are fully refundable.)

3. Cancelling after the order has shipped or been received:

   • If you return an item due to non-quality reasons, a partial refund will be issued (excluding expedited order and shipping fees). Refunds are processed within 7 business days after we receive and inspect the returned item.

   • If the return is due to a quality issue, please email us with proof within 3 days of receiving your item. We’ll assist with warranty service or provide a refund if you prefer.

Return Conditions

✅ Eligible Quality Issues:

• Major defects in metal or craftsmanship (e.g., broken prongs, band breakage, loose or missing stones).

• Significant difference between the actual product and your order.

🚫 Non-Quality Issues (Not Eligible for Free Return):

• Personal preference (e.g., not liking the design, stone pattern, color, or size).

• Damage caused by improper handling, chemicals, or external force.

• Natural variations in stone patterns or differences in perceived size.

📌 If the return is due to personal reasons, the customer covers return shipping costs. If we made a mistake or your item arrived damaged, we will cover the shipping fees.

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Orders NOT Eligible for Returns

🚫 Customized Products: Engraved items, custom designs, special gemstones, or any modifications beyond standard product options.
🚫 Special Materials/Gemstones: Items made from 950 platinum, black gold, salt & pepper diamonds, or lab-grown diamonds cannot be returned or exchanged.
🚫 Damage Caused by Customer: We cannot accept returns for items damaged due to mishandling.
🚫 Orders Outside the U.S. & Canada: We currently do not accept returns from other regions.
🚫 Repaired or Modified Items: Items that have been altered or repaired by a third party are not eligible for return.

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Return Process

• If your item has not been shipped, we will process a direct refund.

• If your item has been delivered, contact our support team for a return address. Once we receive and inspect the item, refunds are processed within 7 business days.

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Exchanges

We offer a 30-day exchange policy.

Before Receiving Your Item

• We provide free services like resizing, engraving, or swapping the center stone for another of the same size and price.

• If you want to change the metal type or upgrade the center stone, an additional fee applies.

After Receiving Your Item

• For quality issues, we’ll exchange the item for free—just contact us within 3 days.

• For personal preference exchanges, a 30% fee applies (excluding any custom modifications).

📌 Exchange Process: Pay the exchange fee, return the original item, and we’ll begin crafting your new piece once received.

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Warranty

We offer a 1-year free warranty covering any quality issues related to craftsmanship, such as:
✅ Loose or missing stones
✅ Broken prongs
✅ Other structural defects

🚫 What’s NOT covered?

• Discoloration due to chemicals, cosmetics, or improper storage.

• Lost or stolen jewelry.

• Damage from wear & tear (e.g., bent prongs, loose stones over time).

• Unauthorized repairs or modifications.

• Oxidation, scratches, or dents from daily use.

📌 All fine jewelry requires proper care. Rings, in particular, endure daily wear and may need periodic maintenance.

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Resizing

We offer 90 days of free resizing on most rings.

📌 Sizing Guidelines:

• Rings can typically be resized up or down by one size without compromising durability.

• If your ring needs resizing beyond one size, we recommend a remake (30% fee applies).

• If your ring doesn’t fit, we suggest visiting a local jeweler for a quick adjustment.

🚫 Rings that Cannot Be Resized:

• Full pavé-set bands

• 950 platinum rings

• Rings requiring size adjustments beyond one size

📌 All returned items must be in original, unworn condition without any scratches, marks, or damage. Otherwise, we reserve the right to decline the return.